Hi,
Now a days, I have started exploring USD and learning small things here and there.
I got a requirement to Open a Web Page by considering some parameters from Account record in USD. To achieve this thing, we can directly pass parameters in the Data field of the Action Call but if there any conditions to check and frame the URL, we have to use Scriplet.
To create a scriplet, Navigate to CRM -> Settings -> Unified Service Desk -> Scriplets -> New
Give the name as per you wish
Write a code in the Script Text field. And don't forget to call the same method again as show in below.
Now create an action call and give url=[[$scriptlet.OpenGooglePage]] in the Data column.
Hope this helps.
--
Happy CRM'ing
Now a days, I have started exploring USD and learning small things here and there.
I got a requirement to Open a Web Page by considering some parameters from Account record in USD. To achieve this thing, we can directly pass parameters in the Data field of the Action Call but if there any conditions to check and frame the URL, we have to use Scriplet.
To create a scriplet, Navigate to CRM -> Settings -> Unified Service Desk -> Scriplets -> New
Give the name as per you wish
Write a code in the Script Text field. And don't forget to call the same method again as show in below.
function
openGooglePage() {
var vName = "[[account.name]]";
var url = "http://www.google.com/search?q=" +
vName;
return url;
}
openGooglePage();
Hope this helps.
--
Happy CRM'ing
Gopinath
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