Resolve and Cancel Cases in CRM/Dynamics 365 CE using C#

Hi,

I was working on Service Module and had to develop a tool which can Resolve and Cancel cases.

Here is the C# code for the same.

To Resolve the Cases

        Entity IncidentResolution = new Entity("incidentresolution");

        IncidentResolution.Attributes["subject"] = "Subject Closed";

        IncidentResolution.Attributes["incidentid"] = new EntityReference("incident", guidCase);

        // Create the request to close the incident, and set its resolution to the

        // resolution created above

        CloseIncidentRequest closeRequest = new CloseIncidentRequest();

        closeRequest.IncidentResolution = IncidentResolution;

        // Set the requested new status for the closed Incident

        closeRequest.Status = new OptionSetValue(5);

        // Execute the close request

        CloseIncidentResponse closeResponse = (CloseIncidentResponse)iService.Execute(closeRequest);

To Cancel the Cases

       SetStateRequest request = new SetStateRequest();

       request.EntityMoniker = new EntityReference("incident", new Guid(strGuids[intGuid]));

       request.State = new OptionSetValue(2);

       request.Status = new OptionSetValue(6);

       SetStateResponse objResponse = (SetStateResponse)iService.Execute(request);

Hope this helps.

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Happy CRM'ing

Gopinath