Track Contacts in Dynamics 365 via Outlook App

Hi,

Today our customer said that Tracking of a contact via Outlook App is no more working. When I have tested, it is working. 

Had a screen sharing session with the customer and downloaded Fiddler on his machine and checked the calls. And found a call failed with 500 error code and here is the error message.

message=A validation error occurred.  The length of the 'emailaddress1' attribute of the 'contact' entity exceeded the maximum allowed length of '100'.

I checked the Contact in Outlook and Email Address field was crossing the limit and our customer gave some data just to check the tracking.

Unfortunately, the App won't the message to the user. It's not only Email Address field but any field that is crossing the limit will create the same.

Hope this helps.

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Happy CRM'ing

Gopinath

Case option not available on Dynamics 365 Outlook App

Hi,

Today while working with new Outlook App suddenly observed that New Case option was removed from it. Little wondered and do not the reason.

After little search came to know that it was because of Read Only In Mobile user (settings -> customizations -> customize the system) was checked.

However, after enabling also it didn't work. Below are the things we should check.

1) Read only in Mobile user should be disabled.
2) Case entity must be selected for Global Search.

If it is not visible even after setting above, follow the below steps.

1) Open IE Browser -> Tools -> Internet Options
2) General Tab -> Delete -> Settings -> Caches and databases
3) As shown in the screen shot select Dynamics.com and click on Delete and then Ok button.

4) Restart your Outlook and you will new Case option now.

Hope this helps.

--
Happy CRM'ing

Gopinath

Lightweight Outlook App for Dynamics 365

Dynamics 365 App for Outlook isn’t the same thing as Dynamics 365 for Outlook. 

Microsoft Dynamics 365 App for Outlook paired with server-side synchronization is the preferred way to integrate Microsoft Dynamics 365 with Outlook. Note that tracking activities is not supported when Dynamics 365 App for Outlook and Dynamics 365 for Outlook are used together by the same user. 

System Administrators can push the app to the user's outlook from CRM.

How to push the app the users.

• Go to Settings > Dynamics 365 App for Outlook. 
  
• In the Getting Started with Dynamics 365 App for Outlook screen, under Add for Eligible Users (you may have to click Settings if you’re opening this screen for the second or subsequent time)
• select the Automatically add the app to Outlook check box if you want to have users get the app automatically.  If a user has the required privileges and email is synchronized through server-side synchronization, you won’t have to do anything more to push the app to them
  
• To push the app to all eligible users, click Add App for All Eligible Users.
  
• To push the app to certain users, select those users in the list, and then click Add App to Outlook.
  

If the list shows that a user is pending or hasn’t been added, you can click the Learn more link next to the user to find more information about status.
When you’re done, click Save.

Users can install App themselves by following the below two steps if the Server Side Sync is configured.

• Users can click the Settings button and then click Apps for Dynamics 365.
  
• In the Apps for Dynamics 365 screen, under Dynamics 365 App for Outlook, users click Add app to Outlook.

After few mins, users can see a Add-In on their outlook

Hope this helps.

--
Happy CRM'ing

Gopinath