Saturday, 14 November 2015

Activity Pointer and Activity Type Code in CRM 2011/2013/2015

CRM has lots of different activities

1) Phone Call
2) Task
3) Letter
4) Email
5) Appointment
6) Fax
7) Custom Activities

 
In CRM, all the activities are saved in ActivityPointer table. This way, we can retrieve all activities with one request instead of multiple transactions.
 
Whenever you create an activity record in Microsoft Dynamics CRM, a corresponding activity pointer record is created. This implies that the activity record and the corresponding activity pointer record have the same value for the ActivityId attribute. For example, if you create an Email record, the attribute values of Email.ActivityId and the corresponding ActivityPointer.ActivityId will be the same.
 
We can differentiate the activities by Activity Type Code.

Value
Label
4201
Appointment
4202
Email
4204
Fax
4206
Case Resolution
4207
Letter
4208
Opportunity Close
4209
Order Close
4210
Phone Call
4211
Quote Close
4212
Task
4214
Service Activity
4251
Recurring Appointment
4401
Campaign Response
4402
Campaign Activity
4406
Bulk Operation

Hope this helps.
 
--
Happy CRM'ing
Gopinath

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