Installing
Microsoft Dynamics CRM 2011 Outlook Client on Windows 8 and Office 2013
I
recently installed Windows 8 and Office 2013 on my system and had some issue
when trying to install the CRM Outlook Client. I won’t go into all the scary
details about what I did to figure this out but here is the solution.
I
got two error messages one after the other…
“There
is a problem communicating with the Microsoft Dynamics CRM server. The server
might be unavailable. Try again later. If the problem persists, contact your
system administrator.”
“Cannot
connect to Microsoft Dynamics CRM server because we cannot authenticate your
credentials. Check your connection or contact your administrator for more
help.”
Issue
#1 –
CRM Outlook Client Install does not enable Microsoft Identity Foundation 3.5.
This will cause this error:
“Cannot
connect to Microsoft Dynamics CRM server because we cannot authenticate your
credentials. Check your connection or contact your administrator for more
help.”
Windows 8 comes with it installed but not
enabled. Enable it.
Issue
#2 – CRM
Outlook Client does not install the correct versions of SQL Server Compact 3.5
on 64-bit Operating Systems. This will cause this error:
“There
is a problem communicating with the Microsoft Dynamics CRM server. The server
might be unavailable. Try again later. If the problem persists, contact your
system administrator.”
In
the CRM Client log you will see this error: Error| Exception: Unable to
load DLL ‘sqlceme35.dll’: The specified module could not be found. (Exception
from HRESULT: 0x8007007E)
- Uninstall SQL Server Compact 3.5 32-bit (and the 64-bit version if it is installed)
- Reboot
- Install SQL Server Compact 3.5 32-bit
- Install SQL Server Compact 3.5 64-bit(http://www.microsoft.com/en-us/download/confirmation.aspx?id=5783)
- Run Configuration Wizard
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